The Regional Fertility Program is hiring a Full-time, Permanent Lead Receptionist for our clinic located in Calgary.The Lead Receptionist will act as a team captain, supporting the Managing Director and the Receptionists in the achievement of their goals through effective goal setting, encouragement and coaching. They are accountable for dealing with customer complaints, inquires and understands their role as a brand ambassador and provides positive brand experiences to all customers.The Lead Receptionist is responsible for the daily operations of the Reception department. The Lead Receptionist will focus on improving team performance by assessing team's strength and weaknesses and developing a plan for address